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Case Study

Legal

05 October 2021

The Client

Our client is a global law firm, prioritising data security and corporate social responsibility across all areas of their business.

FGD have been working with this particular client for the past ten years, providing an array of services including IT disposal, office decommissioning, data destruction and sanitisation and IT asset buyback.

With numerous office locations and thousands of staff across the UK, it is imperative that the service is reliable, robust and consistent across all locations, providing a documented and data-secure solution for the processing of a vast array of asset types.

With the desire to expand this consistency of approach across the business, FGD are working closely with our client to replicate our service in their European locations and beyond, with the UK ITAD industry leading the way in setting standards of best practice.

The Requirement

The laptops collected had been designated for charitable donation

In Spring of 2021, following a period of consultation and planning, work began on the multi-stage decommissioning of one of our client’s London offices, due for subsequent closure.

Equipment was located across six floors, with a mixture of data and non-data-bearing assets in scope and requiring the decommissioning of monitors and desktop equipment from hundreds of workstations. In total, FGD managed the secure removal of 750 PCs, 330 laptops, 450 monitors, several hundred desk phones and an array of mobile phones, hard drives, A/V and general Waste Electrical and Electronic Equipment (WEEE).

The laptops collected had been designated for charitable donation, either by direct donation following refurbishment, or being made available for resale to generate funds for the purchase of new devices. This decision was made in the latter stages of the project.

The Solution

To minimise loading time FGD arranged for 4-5 engineers to arrive on site each day by train, decommissioning in phases and storing equipment in a central location

Prior to the project’s commencement, a series of management meetings were held with the client to discuss the costs of service, the offsetting of costs via asset resale, data security stipulations and our proposed method of collection.

Due to the nature of the London site, access for larger vehicles was possible but loading bay times were limited to just 30-60 minutes. As such FGD arranged for 4-5 engineers to arrive on site each day by train, decommissioning in phases and storing equipment in a central location. Unique identifier labels were adhered to all equipment for tracking and assets were palletised, ready for collection by our GPS-tracked 7.5 tonne tail-lift lorry. This method proved smooth and effective, minimising the loading time required.

Once equipment reached our processing facility, all assets were recorded by serial number, customer asset number, manufacturer, model and specification. All HDD or SSD media was data-wiped using Blancco industry-leading erasure software and any smaller media, as well as older mobile phones were physically destroyed by shredding.

In total the project completion required 24 engineer man-days and 5 lorries for the removal of assets, including weekend and out of hours work. A final tally of 4,642 items were processed, of which 2,799 assets were made available for resale. Whilst the costs of resourcing and processing were considerable and a large volume of the assets for resale were of low value, the revenue share generated from the resale of the PCs meant that the majority of costs were offset and the final figures aligned with prior estimates.

FGD’s Reseller team purchased over 90 brand new Google Chromebook devices, to be donated to our client’s preferred charity partner


Of the laptops collected, many were unfortunately below the required standard for direct donation to charity and it was therefore determined that they should be resold.

The resale value achieved was sufficient for FGD’s Reseller team to purchase over 90 brand new Google Chromebook devices, to be donated to our client’s preferred charity partner, for use by families and school children in need of devices at home.

The Result

FGD’s attention to detail, flexibility and tailoring of their service to our specific business requirements have meant that we’ve always had a fantastic service and we are glad to continue to develop this relationship

Senior Technology Procurement Manager

The project was managed and completed in alignment with all SLAs and with all aspects being a complete success. Whilst the scope of the project did change during its course, FGD were able to remain agile in our service response, for which our client was very grateful.

The client has since proceeded with the closure of their older London office and all redundant equipment has now been resold or sustainably recycled, with costs kept within original estimates.

FGD were able to remain agile in our service response, for which our client was very grateful


Furthermore, the client has been delighted to report their contribution of over 90 brand new Google Chromebooks to their chosen charitable partner, which was an important part of this project to give back to the community.

Following the completion of the London project, FGD have since engaged in facilitating similar works across all other UK offices and we are now in discussions over the client’s European and global locations too.

NB: Due to the sensitive nature of our work we are unable to disclose the name of our client, but individual references are available on request.