Your privacy is important to us. Where you choose to provide your information to us through our website, this enables us to respond to you with information about our products and services in which you register an interest. By providing us with your information, you consent to us processing it for this purpose. We will not pass it on to any third party outside FGD Solutions Ltd, unless specifically agreed with you, at the point of and for the requirement of providing services.
Our website may place certain cookies on the site user’s computer or device, which will feed into FGD’s analysis of website statistics. Users of our website may choose to disable cookies at any time, though this may affect the experience and site performance.
The following types of information are automatically collected and stored about any website visit:
Where you register on our site or fill out a form, we may collect information including:
How we use this information
Information collected may be used to personalise or improve your experience on our website. We may also use this information to respond to you regarding any enquiries that you may have and to improve the customer service that you receive.
Information automatically captured by our web server is only used for system administration and statistics purposes, which we use to continually evaluate the performance of our website.
We process your personal information in accordance with the principles of GDPR. We will treat your personal information fairly and lawfully and we will ensure that information is:
How your data is protected
FGD are committed to keeping our customer and site user data secure and safe. Security measures are therefore in place and include:
Access to personal information
Under GDPR, you have a right to ask us what personal information we hold about you, and to request a copy of your information. This is known as a ‘subject access request' (SAR). SARs need to be made in writing and we ask that your written request is accompanied by proof of identify. We have one calendar month within which to provide you with the information you've asked for (although we will try to provide this to you as promptly as possible). If you require any corrections to be made in the data we hold about you, you can inform us by email and we will action these amendments on your behalf.
Erasure (‘right to be forgotten’)
You have the right to ask us to delete personal information we hold about you. You can do this where:
We can refuse to erase your personal information where the personal information is processed for the following reasons:
Restriction on processing
You have the right to require us to stop processing your personal information. When processing is restricted, we are allowed to store the information, but not do anything with it. You can do this where:
If we have disclosed your personal information to third parties, we must inform them about the restriction on processing, unless it is impossible or involves disproportionate effort to do so. We must inform you when we decide to remove the restriction giving the reasons why.
Objection to processing
You have the right to object to processing where we say it is in our legitimate business interests. We must stop using the information unless we can show there is a compelling legitimate reason for the processing, which override your interests and rights or the processing is necessary for us or someone else to bring or defend legal claims.
Withdrawal of consent
You have the right to withdraw your consent to us processing your information at any time. If the basis on which we are using your personal information is your consent, then we must stop using the information. We can refuse if we can rely on another reason to process the information such as our legitimate interests.
Changes to this Privacy Notice
We keep our privacy notice under regular review and will place any updates on our website.