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Privacy Policy

Privacy Policy

Your privacy is important to us. Where you choose to provide your information to us through our website, this enables us to respond to you with information about our products and services in which you register an interest. By providing us with your information, you consent to us processing it for this purpose. We will not pass it on to any third party outside FGD Solutions Ltd, unless specifically agreed with you, at the point of and for the requirement of providing services.

Our website may place certain cookies on the site user’s computer or device, which will feed into FGD’s analysis of website statistics. Users of our website may choose to disable cookies at any time, though this may affect the experience and site performance.

The following types of information are automatically collected and stored about any website visit:

  • the Internet domain and Internet Protocol (IP) address from which you access the site
  • the type of Internet browser and the operating system of your computer
  • the date and time you visit the site
  • the pages you visit on the site
  • if you linked to our site from another website and if so, the address of that website
  • if you linked to our site from a search engine and the search term/s you used

Where you register on our site or fill out a form, we may collect information including:

  • Name
  • Address
  • Email Address
  • Phone Number
  • IT Assets and Serial Numbers

How we use this information

Information collected may be used to personalise or improve your experience on our website. We may also use this information to respond to you regarding any enquiries that you may have and to improve the customer service that you receive.

Information automatically captured by our web server is only used for system administration and statistics purposes, which we use to continually evaluate the performance of our website.

We process your personal information in accordance with the principles of GDPR. We will treat your personal information fairly and lawfully and we will ensure that information is:

  • Processed for limited purposes
  • Kept up-to-date, accurate, relevant and not excessive
  • Not kept longer than is necessary
  • Kept secure

How your data is protected

FGD are committed to keeping our customer and site user data secure and safe. Security measures are therefore in place and include:

  • Internal policies and staff training on all aspects of our business
  • Regular third-party testing of our systems to ensure confidentiality and security
  • Regular testing of information security measures to ensure data security
  • Encryption of data on critical systems and communications
  • Security controls to protect our business and our customers

Your Rights Under GDPR

Access to personal information

Under GDPR, you have a right to ask us what personal information we hold about you, and to request a copy of your information. This is known as a ‘subject access request' (SAR). SARs need to be made in writing and we ask that your written request is accompanied by proof of identify. We have one calendar month within which to provide you with the information you've asked for (although we will try to provide this to you as promptly as possible). If you require any corrections to be made in the data we hold about you, you can inform us by email and we will action these amendments on your behalf.

Erasure (‘right to be forgotten’)

You have the right to ask us to delete personal information we hold about you. You can do this where:

  • the information is no longer necessary in relation to the purpose for which we originally collected/processed it;
  • where you withdraw consent;
  • where you object to the processing and there is no overriding legitimate interest for us continuing the processing;
  • where we unlawfully processed the information; and/or
  • the personal information has to be erased in order to comply with a legal obligation.

We can refuse to erase your personal information where the personal information is processed for the following reasons:

  • to exercise the right of freedom of expression and information;
  • to enable functions designed to protect the public to be achieved e.g. government or regulatory functions;
  • to comply with a legal obligation or for the performance of a public interest task or exercise of official authority;
  • for public health purposes in the public interest;
  • archiving purposes in the public interest, scientific research historical research or statistical purposes;
  • the exercise or defence of legal claims; or
  • where we have an overriding legitimate interest for continuing with the processing.

Restriction on processing

You have the right to require us to stop processing your personal information. When processing is restricted, we are allowed to store the information, but not do anything with it. You can do this where:

  • You challenge the accuracy of the information (we must restrict processing until we have verified its accuracy);
  • You challenge whether we have a legitimate interest in using the information;
  • If the processing is a breach of the GDPR or otherwise unlawful; and/or
  • If we no longer need the personal data but you need the information to establish, exercise or defend a legal claim.

If we have disclosed your personal information to third parties, we must inform them about the restriction on processing, unless it is impossible or involves disproportionate effort to do so. We must inform you when we decide to remove the restriction giving the reasons why.

Objection to processing

You have the right to object to processing where we say it is in our legitimate business interests. We must stop using the information unless we can show there is a compelling legitimate reason for the processing, which override your interests and rights or the processing is necessary for us or someone else to bring or defend legal claims.

Withdrawal of consent

You have the right to withdraw your consent to us processing your information at any time. If the basis on which we are using your personal information is your consent, then we must stop using the information. We can refuse if we can rely on another reason to process the information such as our legitimate interests.

Changes to this Privacy Notice

We keep our privacy notice under regular review and will place any updates on our website.